Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unmarked, and in the same condition in which it was received, with no writing, highlighting, or other markings.

To start a return, please contact us at levelupwtee@gmail.com.

Return Shipping

Customers are responsible for all costs associated with returning an item, including return shipping and postage. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we are not responsible for return packages that are lost or damaged in transit.

Please do not send your return until you have contacted us and received return instructions.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning the item so we can provide appropriate instructions.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Return shipping costs and original shipping charges are not included in your refund.

If more than 15 business days have passed since we approved your return, please contact us at levelupwtee@gmail.com.